Exchange Policy

Exchange Policy

Last Updated: 16 July 2026

We offer exchanges to ensure customer satisfaction.

Eligible Exchange

Exchange is available for:

Size issue
Wrong product
Manufacturing defect

Exchange request must be made within 3 days of delivery.

Conditions

Product must be:

Unused
Unwashed
Original tags attached
Original packaging intact
Exchange Shipping
If Rongika sends the wrong or defective item, exchange shipping is free.
For customer-requested size exchanges, customers may be responsible for shipping charges, unless otherwise specified.
Exchange Availability

Exchange is subject to stock availability.

If the requested size or product is unavailable, we may:

Issue a refund (where applicable), or
Offer store credit or an alternative product of equal value.
Exchange Not Accepted

We do not exchange:

Used garments
Washed garments
Altered products
Sale/Clearance items (unless defective)
Customized products
Delivery Policy
Orders are usually dispatched within 1–3 business days.
Delivery generally takes 3–7 business days, depending on the destination.
Delivery timelines may be affected by weather, public holidays, courier delays, or other unforeseen circumstances.

For any queries regarding orders, returns, exchanges, or refunds:

Rongika Kurti

📍 Store: Opposite Ramkrishna Mission School, Baranagar, Kolkata, West Bengal

🌐 Website: www.rongika.in

📧 Email: support@rongika.in

📞 Phone: +91-9836952123